Platform issues

Incident Report for Bitfinex

Resolved

This incident has been resolved.
Posted Jun 21, 2016 - 04:28 UTC

Update

Trading resumed. We are monitoring the system closely.
Posted Jun 21, 2016 - 04:07 UTC

Monitoring

Trading will resume at 4:00 UTC. Order cancels can be submitted now, but they will not process until 4:00 UTC. Please note: When trading resumes there will likely be wide spreads. We caution users to be cognizant of this fact and warn against using market orders. As trading goes on, the order book will fill in and this will become less of an issue. Please be aware of market conditions when placing your orders.
Posted Jun 21, 2016 - 03:49 UTC

Update

Investigating ongoing trading engine issues. When we are ready to restart trading will announce in advance and provide a window where traders can cancel orders before trading begins again.
Posted Jun 21, 2016 - 01:29 UTC

Update

Updated trading restart time. We restart trading at 00:15 UTC. From now to 00:15 UTC users can cancel active orders. New orders will be accepted after 00:15 UTC
Posted Jun 20, 2016 - 23:56 UTC

Update

At 00:00 UTC we will restart trading. Between 23:50 UTC and 00:00 UTC users can cancel any active orders they may have.
Posted Jun 20, 2016 - 23:49 UTC

Update

We will allow users to cancel open orders during a 10 minute period before we will restart the trading engine. Our best estimate is this will be about one hour from now. We will announce when this period will start as soon as we have a precise ETA.
Posted Jun 20, 2016 - 23:10 UTC

Update

Working on recovering from an internal network issue.
Posted Jun 20, 2016 - 22:19 UTC

Identified

Trading has been paused while we investigate an infrastructure issue impacting the trading engine. The issue does not involve funds or system security. We will resume normal operations as soon as possible.
Posted Jun 20, 2016 - 21:35 UTC

Investigating

We are experiencing platform issues. We are investigating and will resume normal operations as soon as possible.
Posted Jun 20, 2016 - 21:11 UTC